Terms of Service

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Events:

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Reservations:

In order to reserve our cotton candy services for your event a non-refundable deposit of $40 is required. The initial deposit is due within 48 hours from the day the contract is created and e-mailed to you. Failure to pay the deposit may result in having your invoice cancelled. The deposit goes toward your balance. The balance must be paid in full 5 days before the day of the event.

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Method of Payment:

You may pay the deposit/balance through the invoice we will e-mail you using a debit/credit card or via Cash App.

Our Cash App is: $GoldenEventsTx. Golden Events is Royal Floss's parent company. We do not accept payments in cash.​​

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Reservation Modifications:

Any changes to the reservation such as flavor changes are allowed up to 5 days before the day of the event. Any flavor changes requested with or less than 5 days before the event will not be allowed.​​​

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Event Cancellations Refunds:

In the event of a cancellation the deposit will not be refunded, but rescheduling the event will be allowed. A $10 rescheduling fee will be applied. Only one reschedule is allowed. Subject to date availability.

If a reservation is cancelled on the same day of the event, no refund will be provided.

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Store Products:

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​After payment is received, in-stock cotton candy will be processed in 1-3 days. Pre-orders of out-of-stock cotton candy flavors will be processed in 5-10 days. Pre-ordering a cotton candy flavor means you are buying a flavor that is not in stock and will require up to 10 days to process your order. Buying a flavored sugar package requires 6-10 days of processing. No returns are allowed on any product. Once our product ships we are no longer responsible for it and we are not responsible if package is lost/stolen during transit. If item arrives damaged, please contact us.

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